FAQ

Frequently Asked Questions

 

What are your candles made of?

All Olive & Windsor candles are made with 100% all-natural soy wax, cotton wicks, and phthalate free fragrance oils; no other additives or dyes are used.

 

Where do you get your materials?

We acquire all of our materials from companies here in the US.

 

Where are you candles made?

All of our candles are hand-poured and hand-packaged in Illinois.

 

Do you have a store I can visit in-person?

At this time we do not have a stand-alone store of our own, however, if you are looking to have Olive & Windsor candles in your store, contact us at oliveandwindsor@gmail.com

 

How long do your candles last?

As long as you keep the wick trimmed, our 8oz candles last approximately 35-40 hours. Please allow the wax to melt to all edges of the container before extinguishing; this will help to avoid tunneling.

 

How quickly will my order ship?

We will ship your order within 5-7 business days. (More often than not they send out much sooner than 5-7 days, but during our busy seasons or larger orders, it takes longer.) You'll receive tracking information as soon as your package is sent. 

 

What makes an all-natural soy wax candle different?

Soy wax is made from soybeans, a completely sustainable resource grown here in the US allowing a cleaner, longer burn with no petrol-carbon soot. Most chain store candles are made from paraffin wax, which is derived from crude oil, the same oil found in gasoline and produces harmful chemicals.

 

Can I re-use the jar?

Absolutely! Once the candle is finished it can be cleaned out with warm water and soap.  

 

What is your return policy?

Unlit candles may be returned for a refund within 7 days of purchase. Contact us at oliveandwindsor@gmail.com to arrange return shipping.